Paid for a subscription, but DS-GO still asks you to pay (screens/storage)

You paid for a subscription, for example to increase the number of screens (TVs) or increase storage (GB), but after payment the app still shows a message like “Please pay” / “Subscribe” and does not apply the purchased limits (screens/storage).

Why this happens

The subscription is linked to a specific DS-GO account.

It’s important to understand:

• The receipt/confirmation from Apple / Google is sent to the email of the store account (Apple ID / Google Play).
  This does NOT mean the subscription is automatically linked to the same email inside DS-GO.
• In DS-GO, different sign-in options create different accounts:
  - Android: Sign in with Google and sign in with email are different DS-GO accounts
  - iOS: Sign in with Apple and sign in with email are different DS-GO accounts
  

A common situation is: the user paid in DS-GO account A, then later signed in to DS-GO account B (different email or different sign-in option). Account B will not have the subscription — so the app asks to pay again.

✅ Solution

You must sign in to DS-GO using the same account where the subscription was purchased (including the same sign-in option).

➡️ Step 1. Check which DS-GO account you are currently using

• Open Profile / Account and check the email (or account identifier).
  

➡️ Step 2. Log out and sign in using a different option/account

• Log out of DS-GO (Log out)
• On the sign-in screen, try the sign-in option you may have used when purchasing:
  - Android: Sign in with Google / Sign in with Email
  - iOS: Sign in with Apple / Sign in with Email
• After signing in, open Profile / Account again and confirm you are in the correct DS-GO account
• Check your limits — screens/storage should be applied
  

How to quickly find the “correct” DS-GO account

➡️ The easiest way is to check your inbox for emails from DS-GO (registration, login, codes, welcome emails).

*Do not confuse them with Apple/Google purchase emails: those go to your store account email, which is often a different address.

Important note for iOS

➡️ If you used Sign in with Apple and selected Hide My Email, your DS-GO account may be registered with an address like …@privaterelay.appleid.com. This is normal — the subscription will be on that account.

If you signed in correctly but the subscription did not apply immediately

➡️ Sometimes purchase confirmation takes a little time. Do this:

• Fully close the DS-GO app
• Wait 1–2 minutes
• Open the app again and check your limits

What to send to DS-GO Support (if it didn’t work)

To help us find your subscription quickly, please send:

• Screenshot from DS-GO: Profile / Account (showing your DS-GO account)
• Screenshot of the subscription in the store:
  - iOS: Settings → Apple ID → Subscriptions**
  - *Android: Google Play → Payments & subscriptions → Subscriptions
• Approximate payment time
• If available: Order ID from the Apple/Google email
  

Contact DS-GO Support: dsgodeveloper@gmail.com