F.A.Q.

➡️ What is the internet on my TV/media player used for?

• One-time setup: registering the DS-GO Player.
• Keeping content up to date: publishing (uploading) new items and unpublishing old ones.
• Preview: getting a screenshot to see what’s on screen now.
• Remote control: volume, display settings, sleep timer, time zone, temperature scale, time format.
• Live widgets: weather and similar blocks need internet to show fresh data.
• YouTube playback: requires a stable, continuous internet connection.

*For best stability, use Ethernet or a 5 GHz Wi-Fi network.

h2.➡️ What happens if the internet is interrupted?

• Locally stored content (what you published to the device) keeps playing.
• You won’t be able to send new content/changes until internet returns.
• YouTube and live widgets won’t work without internet.

*Short outages are usually fine; avoid long disconnections.

➡️ What do I need to play content on my TV/media player?

• The DS-GO TV Player app must be installed and running.
• Content must be published in one of the modes (Your Offerings, Promotions, Banners).
• Files are stored and played from the device’s internal/external memory. Exception: YouTube plays online and needs internet.

➡️“No connection to DS-GO service” shows instead of the code or content

1) Check the internet: make sure the TV/media player is online.
2) Try another network: create a mobile hotspot and connect your device to it. – If the error disappears, the issue is with your provider/router settings.
3) Check date/time/time zone on the device (wrong time can block secure connection).
4) Restart the router and the TV/media player.

h2.➡️ A black screen appears instead of content

A) Make sure content is actually published to this TV:

• In the app, open TVs, tap your TV name.
• Open the Content menu (icon in the dropdown).
• Check sections: Your Offerings (base loop) and Promotions (scheduled). – If empty, tap + and add content.
• Check the Play icon under the content screenshot. – If there’s no Play icon, the item is not published. Tap the screenshot and follow the publish steps.
  

B) Check formats and sizes — more details.

➡️ Black background or last video frame stays on screen for a long time

Most likely only Promotions are scheduled, but Your Offerings has nothing. When a promo ends, the player has nothing else to show.
Fix: add at least one full-screen item to Your Offerings.

➡️ I don’t see the screenshot of my TV

The DS-GO TV Player on the TV is not running or is minimized.
Open the app from the TV’s home screen (or apps list) and keep it active.

➡️ I periodically see “loading content…”

This usually means unstable internet. Each time the network reconnects, the player resumes downloading.

• What to try: switch to Ethernet or 5 GHz Wi-Fi, place the router closer, and disable power-saving/sleep on the TV.
  

➡️ Do I need to start the DS-GO Player manually after I power on the TV?

No — playback starts automatically.
If this doesn’t happen on your device, enable auto-launch (Accessibility) in Android settings — see the Automatic Launch guide.

➡️ The screen or TV turns off by itself (sleep mode)

If the screen goes black, a screensaver starts, or the TV goes into sleep mode after some time, this is not a DS-GO error.

*DS-GO TV Player does not control the device power settings. Screen power settings are configured in the TV or media device system.

Why does this happen?

• sleep mode
• automatic turn-off when inactive
• screensaver
• TV energy saving mode
  These options need to be disabled once in the device settings.
  

Choose your device:
Xiaomi
Google Chromecast
Amazon Fire TV / Fire TV Stick

If the screen still turns off
In this case, the screen is being turned off by the TV itself, not the media device.

• Check the TV settings and disable:
• Eco Mode / Energy Saving
• Auto Power Off
• Sleep Timer
  

*Menu names may differ depending on the TV brand. After Android TV / Google TV / Fire TV system updates, these settings may reset.
If the screen starts turning off again, simply check them once more.

➡️ Black screen after turning the TV back on (TV box / stick). What should I do?

This is usually caused by HDMI-CEC (HDMI device control) on the TV box/stick or the TV. Disabling HDMI-CEC often fixes the issue. Learn more.

➡️ I paid for a subscription (screens or storage), but DS-GO still asks me to pay.

In DS-GO, the subscription is linked to a specific DS-GO account. Often you are simply signed in to a different account (or with a different sign-in option: Google/Apple vs email). Log out and sign in using the same option and the same DS-GO account where the subscription was purchased. Learn more